Question 1

Is the line really answered 24/7?

Accepted Answer

Yes — nights, weekends, holidays. We answer, gather what we need, and dispatch.

Question 2

What's considered an emergency?

Accepted Answer

Anything that's affecting building operations or comfort right now: no heat, no cooling, an RTU that's down, a chiller fault, a refrigerant leak, a control system that's not responding, alarms you can't clear. If you're not sure, call. We'll help you triage.

Question 3

Do you work on equipment you didn’t install?

Accepted Answer

Yes. We're manufacturer-independent. Our technicians service Siemens, Johnson Controls, Trane, ABB, Carrier, and Honeywell.

Question 4

What systems do you cover?

Accepted Answer

Rooftop units (RTU), boilers and heating, chillers and cooling, and building automation and controls. Plus the surrounding equipment — pumps, VFDs, make-up air, exhaust, refrigeration.

Question 5

Do I need to be an existing customer?

Accepted Answer

No. You can call cold and we'll help. Many of our long-term customers started with one bad night.

Question 6

What if it’s not actually an emergency?

Accepted Answer

Use the callback form below. A service coordinator will reach out the next business day to schedule a diagnostic visit or planned-maintenance review.

Question 7

Where are you based?

Accepted Answer

339 Anthony Trail, Northbrook, IL 60062. We dispatch across the Chicago metro: Cook, DuPage, Lake, and McHenry counties.

24/7 Emergency Commercial HVAC Service