When John Pegues first joined Northern Weathermakers as a service technician, he learned the true measurement – and ultimate compliment -- of his job performance was when a customer called for service and said, "Send that [John] guy again."
It’s been almost 20 years, and John is still servicing a lot of the customers he took care of in the early days. This includes retailers, nonprofits, churches, park districts, government buildings and corporations, primarily throughout northern and western Cook County and Lake County. Some customers are so comfortable with John that if he is unavailable, they’ll wait a few days until he personally can service their HVAC system. "The appreciation and loyalty are a two-way street," explains John. "My customers know I’m going to be straight with them and do what’s right. If I have to deliver bad news about equipment that needs to be replaced, they accept it. It’s why they continue to want to work with Northern Weathermakers."
The Trip of a Lifetime
In February John and his wife Kristine spent 10 days feasting while enjoying a cruise in French Polynesia. It was a bucket-list kind of trip they heard about on the radio. It was spectacular in every way, from the ship itself to the beauty of all the islands, to watching the sun set over the turquoise water. And while their sons, ages 7 and 11, were not with them, they were able to enjoy the experience vicariously. "My wife only took 1,100 pictures," John says wryly.